By Alexandra Corsi
ac986013@ohio.edu
“Innocent until proven guilty” is the credo the American
judicial system follows. The saying can also be generalized to the public’s
opinions about the media, especially advertisers and news reporters. The public
trusts media outlets until they have a reason not to trust them.
When consumers turn on the television, open a newspaper, or
hit “Enter” in the address bar to take them to a news website, they don’t
expect to be fed lies by the media they trust that they are naturally inclined
to believe, since they do not already have a reason to disregard the validity
and credibility of what they say.
Consider the following advertisement.
Deception
The average, moderately educated consumer would be privy to
believe this sort of advertisement. And why wouldn’t they be? The ad is well
done, featuring a pair of moms hosting a children’s party, pouring fruit punch.
Clearly the women are actresses, but there is a natural inclination to believe in
the credibility of their conversation. Mothers, typically the natural
caretakers of the family who are rather sensitive to the wellbeing of their
children, are not commonly thought of as “liars.” So it is easy to assume the
truth of the second mother’s assertion that high fructose corn syrup is no more
harmful than table sugar, despite the research, including this 2010 study from Princeton University, that speculates otherwise.
Reading between the lines
But now, consider this fine print.
You have to look closely, but this caption is a game-changer
for many viewers. The Corn Refiners Association clearly has a vested interest
in the sale of products containing high fructose corn syrup and, naturally, are
looking to abolish the negative view of this sweetener.
Google's role
It is also probably no surprise that when you Google “high
fructose corn syrup,” the first result is the Corn Refiners Association website
created specially for the pro-high fructose corn syrup public relations
campaign, SweetSurprise.com.
The Princeton study, which advertises the
negative impacts of high fructose corn syrup, isn’t even visible upon first
glance. In fact, it’s not found until you reach the bottom of the page. And moms,
who tend to be the primary grocery shoppers in the household and have to juggle
the responsibilities of motherhood with their careers and social lives, are
more likely to click on the first link to pop up (especially if it appears
credible) rather than taking the time to scroll to the bottom of the page.
What happens when you click on the link to
SweetSurprise.com?
There is no mention of the Corn Refiners Association until
the very bottom of the page, in the form of a logo that is hardly legible.
Who is in the right?
The Corn Refiners Association clearly tries to hide their
association to the campaign as an attempt to eliminate the source of bias. But
is this an example of fair and just public relations, upholding our high
journalistic standards of independence and reporting the truth?
Arguments can be made for both sides. The Corn Refiners
Association is associated with both the website and the commercial. But at the
same time, these logos are clear in neither the commercial nor the website,
which, for the non-stop mothers these ads are targeted at, can be misleading.
What can we do?
As consumers, we have to be very picky when deciding which
advertisements to believe. Doing more research never hurts. But at the same
time, as future public relations and advertising professionals, we have to
realize that there is nothing wrong with a biased message – in fact, all
advertisements are biased – but we have to make it clear where the bias is
coming from. Consumers have the right to know, and we have the obligation to
tell them.
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