Arielle J. Patterson
ap554710@ohio.edu
Many online news websites have been making those who want to comment sign in to post their opinions. This comes after many websites have been
spammed with unrelated or offensive material. The goal of this is to make
people responsible for what they are posting.
What is
UGC?
UGC stands for user generated content. It is any
content posted on a website by a reader or unpaid contributor. UGC is a great
way for readers to share their views and opinions with other readers and even
the writer. UGC is not only limited to news websites but also social media.
Now things
get messy
While UGC has its benefits, it also has a downside. People can get extremely carried away online, especially when they can
be anonymous. Anonymity makes people think that they can say whatever they
want. It creates ignorance on websites and can often offend other readers.
Cue the
Trolls
The Internet term “troll” represents any poster
that intentionally offends other readers. Their goal is to stir the pot and
ruffle people’s feathers. Trolls often post unrelated content to derail the
conversation. It is very easy to get sucked into some of the stupid comments
that trolls post. However, this only brings more attention to them. These
trolls are the reason why many websites are trying to crack down on
cyberbullying.
Image Courtesy of spinsucks.com
What’s
being done?
Many websites are taking the anonymity out of UGC, forcing posters to be responsible for what they post. This also gives these “random
trolls” a face and name. Websites such as USA
Today and The Washington Post
have been making posters sign in to Facebook if they want to post content.
My
Experience
As an NFL fan there are few things I love more
than reading stores online. Unfortunately, this was ruined for me when anytime
I would go to read a story about my beloved Ravens, someone would have a nasty
comment to say about the team. This is so frustrating because the last thing I
wanted to do was read someone’s hateful messages. It was a welcome relief when I
saw that NFL.com had taken the same
approach as many others. To comment, people had to log into Facebook and
metaphorically unmask themselves.
The Future
of UGC
While people may not like it, if trolls and
cyberbullying continue to exist, UGC will continue to lose anonymity on larger
sites. Some people that against Facebook log in for posting will argue that the
websites are probably getting some kind of kick back from Facebook or vice
versa.
There are other ways for keeping trolls out of the comments. Some websites have their own database of users that must log in in order to post. They must input their name and a valid email address. While this does not completely stop people for posting dumb, inappropriate, ignorant and offensive content, it does reveal who they are making it easier for the website and other users to block the poster.
This is definitely a step in the right direction.
There are other ways for keeping trolls out of the comments. Some websites have their own database of users that must log in in order to post. They must input their name and a valid email address. While this does not completely stop people for posting dumb, inappropriate, ignorant and offensive content, it does reveal who they are making it easier for the website and other users to block the poster.
This is definitely a step in the right direction.
Exactly, don't feed the trolls [period]. But we must be wise enough to differentiate trolls and consumers with bad customer service experience. We can't learn anything from troll attacks but we'll definitely learn a lot on what to improve from concerned consumers.
ReplyDeletehttp://www.21stcenturynews.com.au/defend-reputation-internet-trolls-cowardly-haters-online-jamie-mcintyre/